When a channel fails to play, the app reopens it by itself a few times. If it still fails, it shows Error occurred
with the error text and these choices:
Switch to another media source: when the same channel comes from another provider or playlist and duplicates are
folded (see below).Retry: reopens the channel. It is pressed by itself after 15 seconds.Open channel list, Switch to last played channel (premium), Switch to next channel.Switch codec (Load stream via different decoder): try another codec, see Choosing a codec.The error text in the message is what the stream returned. For the common ones see 401, 403 and other HTTP errors, SSL errors and ENOENT.
Settings > Player > Network > Times to retry loading the video when error occurred:
3 (default), or any number from 1 to 10: retries that many times, then shows the choices above.always: keeps retrying.Choose manually every time: no retries, the choices come at once.switch instantly (Another channel): no message; the app goes back to the channel you watched before, or to another
channel of the same category.switch instantly (switch to next channel): no message; the app goes to the next channel.A failed archive programme returns to the live channel.
In Expert mode the same screen also has:
Delay before retrying to reopen stream on error (default 0.5 s).Assume long buffering being a channel error (default 20 seconds, or never): a channel that buffers longer than
this is handled as a failed one.Remove broken channels from quick switch (same screen, default 60 minutes): a channel that has just failed is skipped
when you switch channels up and down, for the time you choose, so you do not land on it again and again. No turns
this off.
If the same channel comes from several providers or playlists, fold them into one entry (premium):
Settings > Lists settings > Channels > Fold duplicate channels to a single element. Then, when the channel fails, the
app switches to the next source by itself before it retries. In the archive it only picks a source whose archive covers
the programme. To pick a source by hand, use Switch to another media source in the player menu.
To keep the source you chose, turn on Do not switch to a different source on error automatically. in the same
settings screen. See also Managing channels of several providers.
These settings are hidden in Simplified mode (Settings > Extended settings > User experience level).